Education

DBA, Business Administration, University of Newcastle, Australia

MBA, Business, Nyerode

B.S. , Medical Science, University of Toronto

Biography

Dr. Ken Kwong-Kay Wong is a full-time marketing professor at Seneca College. He has taught marketing and business-related courses at American Sentinel University since 2007. Ken is a leader in digital learning solutions. He co-founded Presentria to make inclusive teaching and learning a reality through the use of Artificial Intelligence, Location-based Services, and other advanced computing technologies. He is the recipient of the 2020 Minister of Colleges and Universities Award of Excellence for his dedication to students and the broader post-secondary sector during the pandemic. Ken enjoys inspiring MBAs and senior executives around the world. He was a visiting professor at the “Triple Crown” accredited Aalto University (Finland, South Korea, and Taiwan) and Hult International Business School (USA, UAE and China), the AMBA and EQUIS-accredited Nyenrode Business Universiteit (The Netherlands), the ACBSP-accredited International School of Management (France), and the AMBA-accredited COTRUGLI Business School (Bulgaria, Croatia, and Romania). He has trained Deutsche Telekom managers on social media and LG Electronics engineers and managing directors on customer experience management. A retail expert known to the business community, Ken previously served as an Assistant Professor in Retail Management at the AACSB-accredited Ryerson University, where he received the 2014 and 2015 “A Prof Who Made a Mark” award. He also worked as a Marketing Professor and Subject Area Coordinator at the EFMD-accredited U21Global from 2006 to 2012, where he received the Outstanding Professor, Most Innovative Professor, and Excellence in Online Education awards. His research interests include luxury marketing, customer experience management, and emerging research methods such as PLS-SEM. He has published 18 peer-reviewed publications and 7 trade books. Prior to entering the academic field, Ken was the VP of Marketing at TeraGo Networks and had held progressive product marketing roles at PSINet, Sprint Canada and TELUS Mobility. Ken received a DBA from the University of Newcastle in 2006, an MBA from Nyenrode Business Universiteit in 1998, and a BSc from the University of Toronto in 1997.